All exchanged/returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals. Please do not tape or write anything on the item. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items. All returns must be packed in such a manner as to reasonably protect the product in transit.
We do not reimburse or refund shipping charges. *Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail/fax order purchases. Send pre-authorized returns to:

Fur and Feathers
PO Box 680414
Franklin, TN 37068