Koolaburra by UGG Womens Victoria Short Chestnut Suede Faux Fur Shearling Boots Product Details Brand: Koolaburra Department: Women Size: Width: Standard Color: Brown Style Code: 1015874 CHE Shipping All orders ship same day when placed before 1 PM PST. To ensure our products get to our customers hands promptly, we ship every weekday except Holidays. Tracking numbers are automatically uploaded onto once the item has been shipped. International Orders: International Shipping makes your experience hassle-free and transparent. The total at checkout includes shipping, duties, and taxes. handles tracking, customs, clearance, and returns. Just sit back and your order will be on the way! Returns If you are not completely satisfied with your purchase, you can submit a return within 30 days of an order. It is our utmost priority to make sure you are happy with your purchase. Please allow 1-2 business days to process your refund. Return Policy Guide: All products must be returned in the same condition it was received, including all labels and tags. Kindly avoid putting tape or shipping labels on shoe boxes or retail packaging. Footwear must not be worn and must include the original, undamaged packaging. Products must be free of pet/human hair and smoke odors. Exchanges: The quickest and easiest way to exchange is to first return the items through the normal return process. Then place a new order for the items you want to exchange for. The items will be on the way to you! Contact us We encourage you to contact us with any questions, comments or concerns. We strive to respond within a few hours, but we will respond to you within 24 hours.