#11--New and ORIGINAL manufacturer Factory Remote, I am a remote specialist so please make sure that this is THE CORRECT MODEL you need (DO YOUR RESEARCH BEFORE BUYING, BE CERTAIN- 99.9 PERCENT of returns are due to buyers ordering the wrong model remote). PLEASE MAKE SURE YOUR ADDRESS IS CORRECT BEFORE BUYING, thank you for looking .. To see if this is the correct remote for your device google the EXACT model number of the device with the word remote in the search field Ex: "Sony ABC-12345 Remote Control" To see if your existing remote is broken or if it?s your unit that is defective, Google ?how to test remote control? then click on the YouTube link. The whole process should take 5 minutes and will prevent returns due to incorrect orders.