To See All The Bundles That We Have. Please Click https://www.AcademyWall.com The Workshop Training Library includes all of our courses for workshop training. Scroll down to see all of the courses included, plus other bulk pricing options. All of these workshop resources can be easily customized: mix and match training topics between courses, add new content, and even re-brand as your own. Here's what's included with each course: INSTRUCTOR GUIDE TRAINING MANUAL POWER POINT SLIDES FLIP CHART NOTES ACTIVITIES AND EXERCISE FILES QUIZZES AND TESTING Module One: Getting Started Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line. Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let?s review our goals for today. At the end of this workshop, participants should be able to: Define records and archives Analyze records in context Classify records Understand different systems Maintain and convert records CONFLICT RESOLUTION COURSE OUTLINE: Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process Module Three: The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Module Four: Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Module Five: Creating Mutual Understanding What Do I Want? What Do They Want? What Do We Want? Module Six: Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Module Seven: Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Module Eight: Generating Options Generate, Don"t Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Module Nine: Building a Solution Creating Criteria Creating a Shortlist Choosing a Solutions Building a Plan Module Ten: the Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Module Eleven: Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations