To See All The Bundles That We Have. Please Click https://www.AcademyWall.com The Workshop Training Library includes all of our courses for workshop training. Scroll down to see all of the courses included, plus other bulk pricing options. All of these workshop resources can be easily customized: mix and match training topics between courses, add new content, and even re-brand as your own. Here's what's included with each course: INSTRUCTOR GUIDE TRAINING MANUAL POWER POINT SLIDES FLIP CHART NOTES ACTIVITIES AND EXERCISE FILES QUIZZES AND TESTING Module One: Getting Started Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line. Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let?s review our goals for today. At the end of this workshop, participants should be able to: Define records and archives Analyze records in context Classify records Understand different systems Maintain and convert records CUSTOMER SUPPORT OUTLINE: Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: What Is Customer Service? Support vs. Service Who Participates? Metrics Trends Case Study Module Two: Review Questions Module Three: Challenges Customer Challenges Crisis Ticket Backlogs End Relationship with Customer Case Study Module Three: Review Questions Module Four: Email Formal Yet Conversational Style Scripted Yet Authentic Explain Information Carefully Results Case Study Module Four: Review Questions Module Five: SMS Convenience of Texting Apps and Software Available Information to Communicate Professional Communication Through Text Case Study Module Five: Review Questions Module Six: Webchat Personalize Apps and Software Available Real Time Support Etiquette Case Study Module Six: Review Questions Module Seven: Multi-Channel Apps Different Multi-Channel Apps Pros Cons Making a Decision Case Study Module Seven: Review Questions Module Eight: Support Ticket Apps Different Support Ticket Apps Pros Cons Making a Decision Case Study Module Eight: Review Questions Module Nine: Documentation What to Document Using Tools Prepare Documentation Retain Case Study Module Nine: Review Questions Module Ten: Feedback Surveys Boxes Analytics Usability Case Study Module Ten: Review Questions Module Eleven: Be Proactive Research Analytics Discover Opportunities Prevent Problems Provide Support Before People Know They Need It Case Study Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations