Authentic Pandora Item is pre-owned The items you see in the photos is the exact item you will receive. Item is silver and marked with 925 and ALE, hearts are 14kt gold. Listing is for the bead only, no box. We do have Pandora Charms available in our other auctions, please take a look! From a clean, non-smoking and pet-free home. You will receive exactly what is pictured/photographed, if something is not shown in the photo, it is not included. Tip: mouse over or click on the photo to view a pop-up of an enlarged version of the photo to see all the details! We guarantee your satisfaction with your purchase or your money back! You can purchase from us with confidence, we have sold over 8,000 items to happy buyers just like you. Most buyers receive their order within 2-4 business days of payment. And we pack every item with care to ensure you receive it in the same condition as is described and photographed in the listing! Questions are welcome, we will reply quickly.