Shark AI Robot VACMOP PRO RV2001WRUS Wi-Fi Connected Robot Vacuum #PR1895 (ND) Cosmetic Condition: There are heavy scratches on the vacuum and base We are a reseller of this product, and not the product's manufacturer. This product is not covered by manufacturer warranty and therefore does not get manufacturer service assistance. This product covered by seller 30 day warranty. This item is sold under the First Sale Doctrine Copyright Law Title 17 Chapter 1 113 Functional Condition: Tested. Fully functional. Included: Vacuum comes with a charging base Not Included: Original box ,x2 mops, base, mat, cleaning solution, manual, x2 extra mop pads, x2 extra side brushes, or anything else. ïï Payment and Return Policy ïï ïï Shipping ïï Payment: PAYPAL with confirmed addresses only. Payment is due within 3 days of the close of the sale. Ohio residence may be subject to 7.5% tax. Returns: Returns are accepted for ìITEMS NOT AS DESCRIBEDî Within 14 days of receipt. Customer Satisfaction is very important as well as ìPositive Feedbackî. If you receive an item that is not ìAs Describedî please contact me immediately so that I may address the situation ASAP. 30 day money back guarantee if the product is received not as described. Orders are shipped Monday through Saturday. If you live in Alaska, Hawaii, Puerto Rico or any US Territory, please email us for shipping quote. Shipping is not always free to these locations. We will send you a message with the quote and you need to respond the same day as we have 1 day handling time, otherwise we will have to cancel the order. We are offering international shipping via's Global Shipping Program The buyer can message us for an international shipping quote. We don't ship large items to PO Box addresses, if you buy something heavy and large from us , please rpovide us your street address. We don't always ship for free to APO addresses. ïï Feedback ïï ïï Customer Service ïï Please let us know if you have a problem with your order/item before leaving negative feedback. 100% Customer satisfaction is our #1 Goal. If you are satisfied with your purchase, please leave positive feedback. PLEASE use messages for communication, do not send emails. messages are checked frequently and a response will be given ASAP.