Sony WF-1000XM4 Wireless Noise-Cancelling In-Ear True Wireless Earbuds Item Description It was a display model, so was never actually used. It might show very microscopic blemishes due to handling. There are no accessories and manuals included. Industry-leading noise canceling bluetooth earbuds with the new Integrated Processor V1. Exceptional sound quality with new Integrated Processor V1 and supporting LDAC codec. Speak-to-chat technology automatically reduces volume during conversations. Crystal-clear call quality, beamforming microphone and a bone-conduction sensor provide clear voice detection even in noisy environments. Wearing detection pauses playback when headphones are removed. Alexa enabled for voice access to music, information, and more. Activate with a simple touch. Easy wireless charging with Qi technology. For your convenience, headphones have been updated to the latest Firmware. Payment Payment is required within 48 hours of purchase. If you are not able to make payment on time please contact me immediately or else an unpaid item case will be opened. Shipping Information All items ship by end of the following business day. All items are well packaged protected. Shipping costs may include insurance. Once shipped delivery time is controlled by the USPS. Terms of Sale It is the buyer's responsibility to read the entirety of the listing (condition, details, description, etc) before purchase. If you have a request for more information on an item - feel free to ask. Returns refunds are accepted within 30 days, but only for legitimate issues (item is incorrect or damaged, etc). Buyer oversight is not considered as a valid reason for a return. Contact Us Feel free to contact me with any questions or issues. I will try to respond to the questions with in 24 hours. I am not a manufacturer or official retail outlet so can only answer generic questions about the listed product. Thank you and I look forward to hearing from you.