Tis The Season Coffee Mug Cup Large 3D Face Santa Bear Nutcracker Your Choice These items are new in box. Only removed for pictures. The bear and the nutcracker sound like a piece of ceramic is rattling around when you shake the mug. There are, however, no chips or cracks. Please see pictures for details. They are an important part of the description and will show you precisely what you are purchasing. We ship daily Monday through Friday. We have a 2 day handling time, but are usually able to ship within 1 day. We like offers! Send us one today! Check out our store for more items. We try to add new items daily. We are happy to combine shipping on items purchased at the same time. Feel free to ask questions. We are here to help. Thanks for looking!