Used, no rips, stains or holes. Smoke-free home. Missing top eyelashes on right eye. No screw on battery pack (easily replaced). Kinda works...seems to get stuck saying sleep and snoring only, does move. 100% satisfaction guarantee on every item we sell, love it or we'll send you a prepaid return label and a full refund, we're always here to help if you have a question or concern, feel free to reach out.