It is brand new. The box is open, but it has never been used. It comes with the manual. Below are some features: Brew Like a Pro - Yabano 15bar espresso machine is very easy to use, provide single or double shot espresso, with steam wand, you can brew cappuccino or latte at home! 15 Bar High Pressure - 15 Bar pump system offer the best extraction, ensure you can get rich tasting espresso coffee. Milk Frothing System - Built in steam wand, it’s convenience to make cappuccino, latte and other espresso at home. The removable tip of the steam wand will make cleaning easier. For Taller Cup - The removable drip tray gives you room under the dual-spout portafilter for tall mugs or cups. What You Get - Espresso Machine x 1, Portafilter x 1, Stainless Steel Filter x 1, Manual. (Glass cup and milk frothing pitcher are not included). IF you receive defective item or not satisfied with our product, please contact us, we will try our best to help you and give you the best solution.